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An Ultimate Guide to Resolve the Alexa Not Responding Issue

Alexa is one of the best and smartest home gadgets and offers a variety of conveniences that can make our daily lives much easier. But one must not forget that even smart home gadgets are not perfect.

Although Alexa make our lives much easier, the users can run into a certain problem like Alexa not responding. This is one of the most frustrating issues when Amazon echo or dot is not able to understand or not hear properly.

As an Amazon user, there are few things that you can try in order to resolve the issue. Because as a user, it is very difficult to solve the issue. You need to hire experts who can eliminate the issue.

There are going to be some users who would want to try and resolve the issue on their own.

Follow the Steps to Fix Alexa not Responding Issue:

The Light Ring must not be Red in Color

There are various lights in the echo and the red light in the Amazon Echo indicates a variety of things. Royal blue or the spinning Cyan light indicated that the user in the room has said the wake word for Amazon Echo. The orange light means that the speaker is trying to connect to the wireless network.

If you see a violet light, then it means that there is some problem with wi-fi connectivity or its setup. The white light indicates the volume level of the Amazon Alexa when the user is changing the smart speaker’s volume.

The light ring of the Amazon Alexa must never be red. That also means that the mute switch at the top of the device has been activated. This is the reason why it is not hearing your commands anymore or not responding to you.

Location Adjustment

One other possible reason why Amazon Alexa is not able to hear you or understand you because of the location. This could be caused by the walls and other opaque subjects between you and Alexa.

According to Amazon, the Ideal place for Amazon Alexa is at least 8 inches away from any kind of walls. Also, it must be away from appliances such as microwave ovens and baby monitors.

The smart speaker must be placed on a high location like a table. Apart from the users of amazon Alexa Must bear in mind that the smart speaker is going to hear your command best when there is little or no ambient noise in the room.

Air conditioning units are also one of the main issues when it comes to the main culprits of Alexa not responding. Amazon Alexa must be placed as far as possible from the air vents.

Restart the Alexa Device

When your Alexa is facing some issues and it stops working, then there is one basic solution that can help you out of this issue. What you need to do is to plug all the cables out and switch off the device. Make your device stay like that for a while like a minute and then start it again.

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When you are restarting the device, you need to replug all the wires back. After replugging the wires, start the device and then see to it whether the issue has been resolved or not. This is because 90 percent of the time, the Alexa not responding issue will be resolved after this step.

Restart the Router

Sometimes, the device is just fine and the issue with your Wi-Fi connection. In this scenario, what you need to do is to restart your router and make sure that you have resolved the issue.

Most of the time when you are using your router currently, this only means that it needs a break. So restart your router and make sure that you resolve the issue.

Use the Voice Training Tool

The voice training capabilities of Alexa has the ability to improve its interaction capabilities. This tool can help Alexa understand what the users are saying.

This map can be accessed easily with help from Alexa customer service. It will help the digital assistant better understand what the users are saying.

The users can also view the search history of the commands that Alexa hears in the settings menu. Here, the users can see whether what are the words that Alexa is not able to understand.

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